Shipping policy

GENERAL INFO

 

- We work from Monday-Friday and orders take approximately 2-4 business days to ship. During high volume times such as sales or new releases, please allow up to 6 business days unless stated otherwise.

- Please note that when an item is described as a "pre-order", it means that your entire order will be shipped the date the item arrives to our warehouse. If you order other items along with the "pre-order" item, they will also be delayed. If you wish to receive the other items first, separate orders need to be placed.

- All import fees, customs, taxes and any additional charges upon delivery are of the sole responsibility of the buyer

- We are not responsible for any incorrect addresses. We start processing orders as soon as they are placed. Any changed made after purchase is NOT guaranteed.

- We are not responsible for damaged products as a result of shipping mishandling.

- If the package is returned due to incorrect or insufficient address, you will receive a store credit for the subtotal (excluding taxes and shipping) If the package is mis-delivered to the wrong address due to incorrect address left at checkout it is non-refundable.

- Cavalli Lash does NOT hold or accept responsibility for packages that have been reported as delivered by the carrier. We do NOT issue refunds or credits for packages that the carrier confirms as being delivered.

- ALL USA & CANADA ORDERS WILL COME WITH A TRACKING NUMBER.

*To eliminate high shipping costs, all international orders are shipped WITHOUT a tracking number. If you would like to inquire about trackable shipments, please contact us at info@cavallilash.com !*

 

-WE ARE NOT RESPONSIBLE IF THE ADDRESS PROVIDED IS INCORRECT AND THE PACKAGE IS DELIVERED TO THE LOCATION. **WE ARE NOT RESPONSIBLE**

-WE DO NOT TAKE RESPONSIBILITY FOR LOST, MISPLACED, STOLEN, OR INCORRECTLY DELIVERED SHIPMENTS IF THE ADDRESS INFORMATION PROVIDED IS INCORRECTLY ENTERED AT THE TIME OF PURCHASE.

-WE ARE NOT RESPONSIBLE FOR SHIPMENT DELAYED PACKAGES

 

*We do not ship on weekends*  

 

 

SALES

 

- All sales items are final, we don't accept returns, exchanges, store credits, or refunds on any sale items.

- Orders cannot be modified, altered or canceled once they are placed.

- We are not responsible for stolen, lost or damaged products unless it is a manufacturing damage, which can be claimed for up to 24 hours after receiving the package. If you contact us after more than 24 hours have passed, we have the right to reject the claim.

- Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather

 

 

 

REFUNDS

Please be advised that we do not offer refunds of any sort. If you are unhappy with your regular price product, you may returns it within 30 days from your date of purchase for store credit. In order to process your return, please contact us at info@cavallilash.com and follow the instructions listed below.

 

(SHIPPING FEES ARE NON-REFUNDABLE)

If you refuse any shipments from cavallilash.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit or refunds issued.

 

 

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 

 

 

RETURNS (IF APPLICABLE)

 

To process a return, please follow these simple steps:

 

1: Contact info@cavallilash.com and inform an agent about your return

2: Mail your return to:

 

Cavalli Lash
11923 NE Sumner St
STE 809231
Portland, Oregon, 97220, USA

 

All return MUST be sent with a valid tracking number and be accompanied with the original packing slip.

 

 

Lashes should be unworn, unused, in original packaging, and in the same condition that you received them. ALL SALE ITEMS ARE FINAL! NO RETURNS OR EXCHANGES! In addition, you will be responsible for paying for your own shipping costs for returning your item.

 

Once your package is received and inspected (please allow 3-7 business days), we will send you an email to notify you that we have received your returned item and will be STORE CREDIT you on all item returned to us.

 

Cavalli Lash does NOT provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

*Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.*

 

 

 

SALE ITEMS!


ALL SALE ITEMS ARE FINAL! NO RETURNS OR EXCHANGES! Manufacturing defects must be reported with 24 hours after marked "delivered". Only regular priced items may be returned, unfortunately sale items cannot be returned and are final sale.