- We work from Monday-Friday and orders take approximately 2-4 business days to ship. During high volume times such as sales or new releases, please allow up to 6 business days unless stated otherwise. *We do not ship on weekends*
- Please note that when an item is described as a "pre-order", it means that your entire order will be shipped the date the item arrives to our warehouse. If you order other items along with the "pre-order" item, they will also be delayed. If you wish to receive the other items first, separate orders need to be placed.
- All import fees, customs, taxes and any additional charges upon delivery are of the sole responsibility of the buyer
- We are not responsible for any incorrect addresses. We start processing orders as soon as they are placed. Any changed made after purchase is NOT guaranteed.
- If the package is returned due to incorrect or insufficient address, you will receive a store credit for the subtotal (excluding taxes and shipping) If the package is mis-delivered to the wrong address due to incorrect address left at checkout it is non-refundable.
- ALL USA & CANADA ORDERS WILL COME WITH A TRACKING NUMBER.
*To eliminate high shipping costs, all international orders are shipped WITHOUT a tracking number. If you would like to inquire about trackable shipments, please contact us at email@example.com !*
-WE ARE NOT RESPONSIBLE IF THE ADDRESS PROVIDED IS INCORRECT AND THE PACKAGE IS DELIVERED TO THE LOCATION. **WE ARE NOT RESPONSIBLE**
For further questions, please check out our FAQ Page for more help.
- All sales items are final, we don't accept returns, exchanges, store credits, or refunds on any sale items.
- Orders cannot be modified, altered or canceled once they are placed. For more information please check out our FAQ Page
- In case delay, lost or stolen packages, please contact our Customer Care Team via email to fill out a claim, so USPS may try to locate your order as soon as possible. Once a claim has been filed we will wait on the results of the claim before proceeding forward.
- Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather
All sale items are final sale! If the product is deemed defective by cavallilash.com, you will be eligible for a refund or replacement of the same item.
PLEASE BE ADVISED THAT WE DO NOT OFFER REFUNDS OF ANY SORT. IF YOU ARE UNHAPPY WITH YOUR REGULAR PRICE PRODUCT, YOU MAY RETURNS IT WITHIN 30 DAYS FROM YOUR DATE OF PURCHASE FOR STORE CREDIT. IN ORDER TO PROCESS YOUR RETURN, PLEASE CONTACT US AT INFO@CAVALLILASH.COM AND FOLLOW THE INSTRUCTIONS LISTED BELOW.
(SHIPPING FEES ARE NON-REFUNDABLE)
RETURNS (IF APPLICABLE)
To process a return, please follow these simple steps:
1: Contact firstname.lastname@example.org and inform an agent about your return
2: Mail your return to:
11923 NE Sumner St
Portland, Oregon, 97250, USA
All return MUST be sent with a valid tracking number and be accompanied with the original packing slip.
Lashes should be unworn, unused, in original packaging, and in the same condition that you received them. ALL SALE ITEMS ARE FINAL! NO RETURNS OR EXCHANGES! In addition, you will be responsible for paying for your own shipping costs for returning your item.
Once your package is received and inspected (please allow 3-7 business days), we will send you an email to notify you that we have received your returned item and will be STORE CREDIT you on all item returned to us.
Cavalli Lash does NOT provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
*Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.*
If you refuse any shipments from cavallilash.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit or refunds issued.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
LOST OR STOLEN PARCELS
Please contact our Customer Experience team if an shipment surpasses the delivery time frame listed below. In case of delay, lost or stolen packages, contact our Customer Care Team via email to fill out a claim, so USPS may try to locate your order as soon as possible. Once a claim has been filed we will wait on the results of the claim before proceeding forward. Please note that shipping fee on marked as "delivered" parcels will be charged to the payment form selected during checkout, and will be subtracted from any refund.
USA: 21 days
CANADA: 21 days
INTERNATIONAL: 45 days
ITALY: 60 days
*Any claims submitted before time listed above will be rejected by USPS*