Shipping policy

Orders are processed Monday to Friday and typically ship within 24-48 hours. During sales or new launches, please allow up to 6 business days.
We do not ship on weekends or holidays.
Pre-Orders: Orders containing a pre-order item will ship once that item arrives. To receive other items sooner, please place separate orders.
Customs & Import Fees: All import duties, taxes, and additional delivery fees are the customer’s responsibility.
Incorrect Addresses: We process orders as soon as they’re placed. Address changes after checkout are not guaranteed. If a package is returned due to an incorrect or incomplete address, a store credit (excluding shipping and taxes) will be issued. Packages delivered to an incorrect address entered at checkout cannot be refunded.
Tracking:
All U.S. and Canadian orders include tracking.
International orders are shipped without tracking to reduce costs. If you’d like a trackable international shipment, contact info@cavallilash.com before ordering.

Cavalli Lash is not responsible for lost packages or misdelivery due to incorrect shipping information provided at checkout.

If your order exceeds the delivery timeframe below, contact info@cavallilash.com to file a claim:

Claims submitted before these timeframes will be denied by USPS.
Packages marked as “delivered” by the carrier are not eligible for refunds.

Refused shipments are subject to the original shipping charge plus return fees, deducted from any applicable credit.
If an item in your order is out of stock, we will ship the remaining items and refund the unavailable product(s) to your original payment method.

For any questions, please reach out to our Customer Care Team at info@cavallilash.com or visit our FAQ page.

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